🕊️ Services We Offer

Q: What kinds of counselling services do you provide?

A: We offer a range of therapeutic supports, including individual, couples and family counselling, NDIS-supported counselling services, emotional regulation, and stress management. Whether you have a specific concern or want to talk, you are welcome here.

​

​

👣 Booking a Session

Q: How do I book a session? Can it be done online?

A: You can contact us via our website, WhatsApp, phone, or email, and choose between in-person or online consultations (Zoom/Teams). We’ll move at your pace—starting therapy doesn’t need to be perfect.

​

​

💛 Fees & NDIS Support

Q: How much does it cost? Can I use my NDIS plan?

A: Fees depend on the type and length of service.

For NDIS:

• Self-Managed NDIS Plans: You can book with us directly and pay yourself.

• Plan-Managed NDIS Plans: You can also book directly, but will need to coordinate payment and invoicing with your Plan Manager.
  If you’re unsure which you have or what to do, just ask us—we’re happy to help clarify.

​

​

🌿 Therapeutic Approaches

Q: What types of therapy do you use?

A: We draw from a range of approaches, including cognitive behavioural therapy (CBT), person-centred therapy, and narrative therapy. We’ll work together to find what feels right for you.

​

​

🕊️ Changing or Cancelling

Q: Can I change or cancel a session?

A: Yes, as long as you give us at least one working day’s notice, we can reschedule. If something urgent comes up, please get in touch—life is sometimes unpredictable.

 

 

📘 Languages We Support

Q: Are sessions available in different languages?

A: Yes! We offer sessions in Cantonese, Mandarin and English, so you can express yourself in the language you are most comfortable with.

​

​

📔 Privacy & Confidentiality

Q: Is what I share kept confidential?

A: Yes. Your privacy and safety are our top priorities. All conversations are strictly confidential, unless required by law or safety considerations. See our Privacy Policy for details.

​

​

🌱 Who Is Therapy For?

Q: When should I consider seeing a counsellor?

A: Whenever you feel emotional difficulties, interpersonal stress, or a wish for better self-understanding—even if you just want someone to talk to—therapy is for you. Wanting support is already a brave step.

​

​

🫶 Special Needs & Inclusive Support

Q: Can you work with people with special needs?

A: Absolutely. We support NDIS participants, children, older adults, neurodivergent individuals, and anyone with unique circumstances. Just let us know your needs—we’ll listen, respect, and help find the best resources for you.

​

​